Frequently Asked Questions

Welcome to The Soft Edit. Here are the most common questions our customers ask about our smart home and pet wellness essentials.

📦 Shipping & Delivery

How long does shipping take?
Standard shipping within the US typically takes 7–12 business days. You will receive a tracking number as soon as your order ships!

Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all orders over $50 within the US.

💸 Orders & Payments

Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. Please contact us at info@the-soft-edit-9.myshopify.com within 12 hours of placing your order if you need to make changes.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as Shopify Payments and PayPal for secure checkout.

🛡️ Returns & Guarantees

What is your return policy?
We offer a 30-Day Money Back Guarantee. If you or your pet are not 100% satisfied with your purchase, contact us for a hassle-free return.

Are your products safe for my pets?
Absolutely. Every product in our Smart Pet Tech collection is vetted for safety, durability, and non-toxic materials. We pet-test everything before it hits our store!

🏠 Home Wellness Tech

Do your home gadgets come with a warranty?
Yes, all electronics in our Home Wellness collection come with a 1-year limited warranty against manufacturing defects.

Still have questions? Reach out to us via our Contact Page and we'll get back to you within 24 hours! 🐾✨