Contact
We’re here to help you and your pet.
Whether you have a question about our smart tech, need assistance with an order, or just want to share a photo of your furry friend using our gear—we’d love to hear from you!
🐾 Get in Touch
- Email: support@the-soft-edit-9.myshopify.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
- Response Time: We aim to reply to all inquiries within 24 hours.
📫 Our Office
The Soft Edit HQ
Layered Digital Journey
New York, NY 10001
For order-specific inquiries, please include your order number (e.g., #1001) in the subject line.